Help desk software

[Ray Holtz <ray@rayholtz.com>]

Hey all, my company is looking for some new helpdesk software to replace 
what we use now, and are somewhat unhappy with.
We are looking for a webbased solution, that can integrate with LDAP 
(Active Directory), so when a user sends an email to 
helpdesk@ourcompany.com it populates the database of tickets with that 
user's name, office, phone number, etc.  We are also looking for it to 
populate the ticket info with what a user replies with through email.
Also an integrated knowledge base would be great.

Any suggestions on Free/Open Source or even a reasonably priced solution?
Thanks,
Ray


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